kurisuxi
Technical Support Specialist
Tech-savvy Technical Support Specialist with a proven track record of excellence in customer service and technical troubleshooting. Recognized as the top agent in the Microsoft Windows account for multiple months, demonstrating exceptional problem-solving skills and a deep understanding of client needs. Enthusiastic about blockchain technology and continually expanding knowledge in emerging tech trends. Seeking to leverage technical expertise and customer service experience in a Virtual Assistant role to provide high-quality support and streamline operations for clients.
Experience: 1 year
Yearly salary: $20,000
Hourly rate: $10
Nationality: 🇵🇠Philippines
Residency: 🇵🇠Philippines
Experience
Customer Service / Trading Associate
Super AG Trading OPC 2023 - 2024
Executed trades with a high degree of accuracy and speed, resulting in improved trading performance and profit. Managed financial records meticulously, tracking transactions, fees, and profits to provide accurate financial reporting. Conducted thorough market research and analysis to offer competitive pricing and maximize profitability for all parties involved. Managed peer-to-peer (P2P) cryptocurrency transactions, ensuring secure, efficient, and compliant trades for clients. Built and maintained strong relationships with buyers and sellers, providing exceptional customer service and support throughout the trading process.
Data Entry
CMG2 Accounting & Business Consultancy 2021 - 2023
Created and maintained financial databases, ensuring accuracy and completeness of records. Maintained accurate records by entering financial data into accounting software, enhancing the reliability of financial information.
Technical Support Specialist
Concentrix 2019 - 2019
Troubleshoot technical issues and provide remote technical support. Provided technical support for end-users and resolved escalated technical issues. Developed a knowledge base of common issues and solutions to improve customer self-service and reduce the need for technical support. Assisted in training new support agents, sharing best practices and effective troubleshooting techniques. Contributed to the development of training materials and support documentation.
Skills
blockchain
customer-support
data-entry
english
tagalog