kylewhittner
Customer Experience And Marketing Operations Leader
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Customer experience and marketing operations leader with 15 years of expertise in transforming service operations and building high-performing teams. Proven success implementing marketing automation, data visualization, and cross-functional initiatives driving measurable improvements in operational efficiency and customer satisfaction metrics. Ritz-Carlton trained leader with experience spanning technology, finance, cryptocurrency, and community-building sectors.
Experience: 11 years
Yearly salary: $220,000
Hourly rate: $175
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience
Director of Marketing
Pastel 2022 - 2022
Managed customer engagement strategy driving over 50 percent of company revenue. Led brand consistency initiatives across 70 maker partners, ensuring cohesive customer experience. Established digital community engagement programs including social media strategy. Orchestrated collaboration between marketing, product, and customer service teams.
Director of Brand Experience, Vice President
Field & Main Bank 2017 - 2021
Spearheaded transformation of banking experience, revolutionizing customer service model. Implemented customer feedback program achieving exceptional NPS and CSAT scores. Developed innovative community-building programs including workshops and live events. Led initiatives resulting in 100 percent increase in online engagement.
Director of Customer Experience
Field & Main Bank 2017 - 2017
Engineered retail banking experience focused on customer satisfaction. Recruited, trained, and managed large retail staff, developing soft-skills training program. Implemented customer feedback system supporting data-driven service improvements. Created community engagement programs enhancing customer relationships.
Executive Director
Henderson Tourism Commission 2013 - 2017
Led award-winning community branding initiative engaging multiple stakeholder groups. Managed team of 6 ensuring exceptional visitor center experience. Developed multi-channel customer engagement strategy increasing regional tourism. Created new revenue streams through retail and community programs.
Executive Director
Henderson Area Arts Alliance 2008 - 2013
Orchestrated performing arts events for 6000 annual patrons. Expanded programming to serve 8000 students through educational initiatives. Developed fundraising events exceeding revenue targets by 25 percent. Built relationships with corporate partners and community stakeholders.
Skills
blockchain
brand
brand-marketing
communications
content-marketing
contractor
creative-director
crypto
digital-marketing
ecommerce
email-marketing
events-manager
executive
growth-marketing
head-of-marketing
influencer-marketing
marketing-communication
marketing-lead
nft
operations
producer
product-manager
product-marketing
project-manager
smart-contract
social-media
vp-of-marketing
web3
marketing
english