laljan

As a goal-oriented professional with over 3+ years of experience in Technical Support/CRM, customer retention, and day-to-day handling tasks, I am also an IT support technician skilled in customer service and knowledgeable about ticketing systems like Jira, Zendesk, Freshdesk, and Starhub. I am proficient in offering end customers first- and second-level desktop help in identifying and resolving application-related problems, integrating third-party tools such as chatbots connecting with Amazon Lex/Dialogflow/IBM, and elevating bug fixes for debugging to the development team. I examine error logs to determine the cause of the issue and handle client requirements on a daily basis, recording daily reports for future reference, and monitoring progress. Additionally, I am proficient in working with Shopify, WordPress, and other content management systems. With my web development experience, I have developed and maintained multiple Shopify and WordPress websites for clients in various industries, including e-commerce and non-profit organizations. I have used custom Shopify themes and WordPress plugins to enhance website functionality and improve user experience, and have built responsive and accessible websites using modern web development best practices. My skill set includes experience with a range of web development languages including HTML, CSS, and JavaScript. Additionally, I am passionate about blockchain and web3 technologies and have been researching and writing articles on cybersecurity in this area.