lasono
Trust & Safety Associate
With over fifteen years of experience in customer service, handling inbound and outbound calls, email correspondence, and live chat support. Additionally, I bring four years of expertise in content moderation and review across social media and gaming platforms.
Experience: 11 years
Yearly salary: $18,000
Hourly rate: $15
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Trust & Safety Associate
Accenture Technology Solutions 2020 - 2024
- Resolved over 1000 user inquiries monthly via email and live chat regarding payment issues, including credit card/debit card decline and PayPal failures. - Resolved 150 + scam-related problems daily, optimization improved response by 25 %, and increased user trust. - Achieved a minimal score of 95.
Customer Service Executive
Aegis, Sdn. Bhd 2018 - 2019
- Resolved an average of 200+ customer complaints daily. - Handling incoming calls for hotel bookings. - Managing complaint resolution through email correspondence.
Call Center Officer
Uni World Indonesia 2013 - 2018
- Managed an average of 200+ client calls daily. - Monitoring client delivery orders. - Consistently achieved and exceeded monthly sales targets.
Call Center Officer
International SOS 2009 - 2013
- Responded to an average of 200+ client inquiries daily regarding insurance policies and coverage details. - Determine any excess coverage, and following the doctor’s review, issue a guaranteed letter to the hospital. - Consistently met and exceeded SLA targets, resulting in a 20% increase in client satisfaction scores.
Operation Store Supervisor
Ramayana Lestari Sentosa 2004 - 2009
- Managed a team of 50 employees in a 15,000 sq. ft. retail store. - Achieved an average monthly sales increase of 15%. - Implemented new inventory control measures, reducing shrinkage by 10%.
Skills
ai
content-writer
crm
customer-support
english
freelance
marketing
remote
research
english
indonesian
javanese
malaysian