leenor21

Expanding the brand of our influencers via different social media platforms. Strategic scheduling of content for maximum coverage of target audience. Market research for target demographic. Managing inquiries and interactions with audience. Contact planning with the influencers themselves. Data organization on spreadsheets for system efficiency and troubleshooting.

Answered customer inquiries via different platforms (Chat and Email). Helped troubleshoot issues in the app or customer’s account. Data entry in tracking system issues, bugs, and other relevant information. Content moderation for one of the biggest social media platforms in the world. Actively managed emails and chats simultaneously for efficiency and quick responses. Started as a chat support then got promoted to content moderator after just 1 month for hitting and passing the targeted performance metrics. Frequently assigned as the assistance for new and struggling teammates that are having issues with the process of the job.

Answered customer inquiries about rates and availability of hotel. Data entry for customer information. Created content for social media promotions and ads. Helped increase the follower count of social media pages used by the business (Facebook & Instagram) by 15% with the use of Facebook Ads manager and digital marketing content creation. Created a standard response for customer support and inquiries for easier communication whether via phone call, chat, or email.

Baked the primary product of the company to serve to the customers with utmost quality and efficiency. Gained an understanding of customer service and how to deliver a good product to the consumers. Acquired the knowledge of how to become a team member and follow standards and instructions.