lehuuductrong

Guest Service Assiociate Virtual Assistant

I’ve spent the past two years working as a Virtual Assistant and Guest Relations Officer, which has given me a lot of hands-on experience with helping people and solving problems. Whether it was assisting clients remotely or making sure guests had an unforgettable experience in person, I’ve always enjoyed connecting with people and making their lives easier.

As a Virtual Assistant, I wore many hats—handling everything from managing emails to scheduling appointments and providing customer support. I’ve learned how to stay organized and manage multiple tasks without missing a beat, all while providing a positive experience for clients.

In my role as a Guest Relations Officer, I became the go-to person for guests who needed help or had questions. I loved the challenge of making sure each guest felt heard and taken care of, and I quickly learned the importance of patience, empathy, and problem-solving in creating a positive experience.

I’m now excited to bring my customer service skills to a remote Customer Support role where I can continue helping people, solve problems, and be a part of a team that values great service. I’m passionate about connecting with others and making sure they feel valued, and I’m eager to contribute that energy to a new opportunity.


Experience: 2 years

Yearly salary: $24,000

Hourly rate: $20

Nationality: 🇻🇳 Vietnam

Residency: 🇻🇳 Vietnam


Experience

Virtual Assistant
SWC INC.
2024 - 2024
Managed supervisor's inbox, prioritized emails, and ensured timely responses. Transcribed and organized data for speeches and presentations. Coordinated Zoom meetings across 7 time zones. Improved task completion rates by 10% by streamlining workflows using Asana. Enhanced supervisor’s productivity by freeing up 8+ hours weekly through proactive task management and organization. Handled over 80 requests each month, successfully resolving 80% of them.
Guest Relation Officer
SILVERLAND SAKYO
2023 - 2024
Welcoming and assisting guests during check-in and check-out processes, ensuring a smooth and pleasant arrival and departure experience. Achieved a 100% customer satisfaction rating through providing excellent customer service. Resolved guest issues promptly, ensuring satisfaction and a positive stay. Maintained a well-organized, welcoming reception area to enhance guest experience. Managed customer records with accuracy while maintaining confidentiality.
Teaching Assistant
IELTS FIGHTER
2022 - 2023
Completed daily reports on attendance and disciplinary performance. Provided one-on-one assistance to students with special needs, resulting in improved academic performance. Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives. Supported classroom activities, tutoring, and reviewing work.
Waiter
PASSATA BISTRO
2019 - 2020
Prepared dining areas, reset tables promptly to ensure smooth service operations & seamless guest flow. Assisted guests with menu recommendations, collaborated with kitchen staff for timely orders, and maintained professionalism under pressure during peak hours.

Skills

communication
customer-support
english