lilian

Acquired foundational cybersecurity knowledge through intensive one-year fellowship program. Developed practical skills in network security, threat analysis, incident response, vulnerability assessment, risk management, and policy development. Gained exposure to various cybersecurity domains including Cloud security, Threat Intelligence, Critical Infrastructure Security and NIST. Developed strong problem-solving and analytical skills essential for cybersecurity roles.

Assisted senior lawyers in legal research, case analysis and document preparation. Participated in client meetings and gained exposure to various areas of law, including civil and criminal law. Observed Court proceedings and gained insight into courtroom procedures. Assisted in preparation of court documents, including briefs and motions. Maintained confidentiality and professionalism in all client interactions, fostering trust and adherence to ethical standards. Performed administrative functions such as filling, answering phone calls, replying emails. Managed client communications, including scheduling appointments, providing case updates, and addressing inquiries, ensuring clients felt informed and supported.

Managed customer inquiries via email and chat, providing timely and accurate response. Assisted customers with product information, order processing, resolving complaints, achieving a high satisfaction rate. Utilized CRM tools to log and track customer issues, ensuring efficient follow up.