limbong

Act as a Head of core 'Support' department which consist more than 60 cross-functional team members (Windows and Linux SysAdmin, Network Engineer, Internal Project, Data Center, Technical Trainer, Administration and Customer Service). Responsible for 24x7 full-pledge technical and services delivery for US and Indonesia customers.

Overseeing business operations, ensuring that every process is streamlined for efficiency. My role extends to leading technical delivery, guaranteeing top-notch service and product quality. Additionally, I spearhead business development efforts, actively seeking out new opportunities to foster growth in the Indonesian market.

Responsible to administer all the AWS cloud infrastructure with PCI DSS security compliance. Maintain the infra operational runtime meet the expected uptime SLA. Generating resources and budget report for AWS utilization. Assist DevOps and QA team for bug tracking and integration review.

Act as a system owner for a branch site infrastructure. Leading the digital transformation project to enhance working process become better and more efficient. Maintain infrastructure and security for site provisioning. Conduct preventive maintenance on timely basis.

Pre and post sales technical consultant for SMB sector supporting Indonesia and ANZ market. Educating potential & existing customer about the product knowledge and benefit. Assist technical support team for product parts and dispatch accordingly.

Rookie developer who responsible to create branch wide intranet system. Involve with company disaster recovery plan with site-to-site backup framework.

Fresh graduate to assist typical IT troubleshooting, VIP and production site support.