linduska
Customer Specialist
Multiskilled customer experience specialist and business analyst with a strong background in data analysis, user research, and digital marketing.
With experience across fintech, insurance, AI startups, and hospitality, I have a hands-on approach to improving customer journeys and business processes.
I'm fluent in English, and my native language is Slovak. However, I also speak Czech and am actively learning Portuguese.
With experience across fintech, insurance, AI startups, and hospitality, I have a hands-on approach to improving customer journeys and business processes.
I'm fluent in English, and my native language is Slovak. However, I also speak Czech and am actively learning Portuguese.
Experience: 3 years
Yearly salary: $28,000
Hourly rate: $15
Nationality: 🇨🇿 Czech Republic
Residency: 🇨🇿 Czech Republic
Experience
Customer Experience Specialist
ČPP, a.s. 2020 - 2024
Preparation of customer research sent to thousands of ČPP clients, followed by recommendations for next steps. Done successful marketing email campaigns in C4S (the Czech equivalent of Mailchimp). Proposing improvements to processes from a customer experience (CX) perspective. Analyzing client feedback with recommendations for improving processes.
Customer Service Back Office Officer
Equa Bank, a.s. 2019 - 2020
Analysis and solution service requirements of clients. Work in the bank's internal systems - e.g., account cancellation, checking for fake IDs. Communication with clients and departments across the bank.
Assistant/Budget Manager
Elvyka, s.r.o. 2018 - 2019
Preparation of electrical installation budgets, ordering and securing material. Processing incoming correspondence with those interested in the company's services.
Receptionist
Hotel Maxim 2015 - 2018
Ensuring the smooth operation of the reception desk. Billing of services - for natural persons and on invoices. Organization of workshops for companies.
Skills
customer-success
customer-support
data-entry
ux-researcher
quality-assurance
english
czech
portuguese