With a strong background in the IT industry, I've honed expertise in client management, sales strategy, and relationship-building. As a Client Manager, I focused on maintaining and enhancing client satisfaction through proactive communication and support. My experience as a Business Development Manager includes creating strategic sales plans, driving lead generation, and developing partnerships that contributed to substantial market growth. In my role as Sales & Account Manager, I successfully secured over 10 government contracts through effective communication, coordination, and cost analysis. My agility in adapting to new processes and commitment to teamwork enabled successful project outcomes within budget and timelines. I’m skilled in managing relations between private organizations and government bodies, fostering long-term professional relationships grounded in diplomacy and strategic management.
Experience: 11 years
Yearly salary: $28,000
Hourly rate: $20
Nationality: 🇲🇾 Malaysia
Residency: 🇲🇾 Malaysia
Experience
Client Manager
Cloud Connect Sdn. Bhd. 2021 - 2025
Sell TM CAE (IaaS, PaaS, and SaaS) and Cloud Connect products and services to new and existing clients. Identify and properly qualify opportunities. Present Cloud Connect solutions at the executive level. Lead negotiations and overcome objections for deal closure. Manage complex sales cycles and multiple engagements simultaneously.
Business Development Manager
Zen Computer Systems Sdn. Bhd. 2018 - 2021
Develop comprehensive sales plans and strategies to achieve revenue targets. Generate active leads from new and existing clients (Government, GLC, Corporate sectors). Cultivate good working relationship with customers to ensure high satisfaction level and repeat sales.
Senior Executive Business Development & Sales & Account Manager
Exitra Solutions Sdn. Bhd & Velo Technologies Sdn. Bhd. 2014 - 2018
Handle sales inquiries for all related Data Centre, Private Cloud, Network, Managed Services inquiry. Execute tactical plans to meet and exceed growth sales targets.
Project Coordinator
Limkokwing University of Creative Technology 2013 - 2014
-Liaise with industry partners to create industry assignments beneficial for practical courses. (eg;internship placement, student site visit, industry talk & partnership opportunity). -Ensure smooth flow of industry event as a focal point at site of managing staff in coordinating and organizing to meet up the standard of successful event. -Update project schedule. -Planning and scheduling activities throughout every semester between faculty and industry players. -Solving student’s Visa related issue by preparing supporting letter endorsed by Faculty’s Dean.
Project Management Coordinator
Dell Global Center 2011 - 2011
● Responsible to meet project schedules and drive for project closure to reduce backlog. ● Handling local & global project of service delivery - Dell’s On-Site Hardware Installation. ● Monitoring sub-contractors/partner to ensure guidelines are maintained and successfully delivered to customer site. ● Manage communication with various professional people working on project mainly APAC region. ● Making sure the service quality standards are met and exceed customer expectations.
Software Developer Analyst
Dell Global Business Center 2011 - 2013
● Salesforce operation support within SLA limits which has responsible for SAR issues handling regarding Customer Relationship Management (CRM) / Sales process/ functionality enquiry/ IT user maintenance etc. ● Sales Administration; be-the-go to admin for Salesforce, we are as premier client for Salesforce to escalate of any downtime or performance issue. ● To liaise with multiple level of users (Project Manager, BSA, Developer, Analyst) when there is a need to get any assistance from project perspective during deployment activity. ● Premier support on standby for 24*7 on-call support in Salesforce production. ● Support team to operate quarter-end support for millions integrated data and monitoring transferable of data is successfully migrated.
Insurance Agent
Great Eastern Life Insurance 2005 - 2011
● Prospect and sell insurance plan as main services to community in targeting profitable health market. ● Consulting client on the effectiveness and advantages of buying insurance premium in order to diversified asset resulting an increasing of revenue in future.
Skills
agile
consulting
project-manager
sales