lordchris

-Answered customer inquiries efficiently regarding orders, shipping, refunds, and product details. -Assisted customers with returns and refunds, ensuring compliance with Amazon’s policies. -Resolved customer complaints professionally and escalated complex issues when necessary. -Provided detailed product and service information, assisting customers with Amazon Prime, Alexa, and subscription services. -Handled account-related queries, including login issues, payment failures, and security concerns. -Managed multiple chat conversations simultaneously while accurately documenting customer interactions. -KPI handling rating of 80%

-Managed administrative tasks, including creating new customer accounts, updating existing accounts, and overseeing account management. -Provided support and monitoring for user service calls, ensuring seamless communication and issue resolution. -Conducted call screening and engagement, filtering and directing inquiries effectively. -Participated in various online customer support training programs to enhance skills and service quality. -Excellent customer support metrics, escalation handling and Help Desk Operations

-Assisted customers via chat, email, and phone using Zendesk, ensuring timely support and issue resolution. -Supervised customer shipments from pickup to delivery, providing real-time tracking and updates. -Handled customer complaints, resolved queries, and recommended solutions for service improvement. -Maintained an 85% customer satisfaction rate (KPI Achievement), 10% higher than the company average.

-Supervised customers' shipments from pickups to deliveries, ensuring timely and accurate logistics management. -Met required expectations by making at least 120 calls per shift while maintaining outstanding internal agent performance. -Assisted customers via email and phone using Zendesk, providing high-quality support and efficient issue resolution. -Handled customer complaints, provided solutions, and ensured customer satisfaction through proactive problem-solving.