lovingvalentine

- Trust & Safety Operations: Directed daily community operations, general channel moderation, warning systems, ban enforcement, and appeal resolutions for a high-traffic server (300K+ members). - Team Leadership & QA: Recruited, onboarded, and mentored moderators; conducted regular performance audits, delivered constructive feedback, and led ongoing training to maintain moderation standards. - International Team Management: Led and equipped a global moderation team by translating guides and announcements, localizing training materials, and providing cross-cultural operational support. - Discord Support & Escalations: Managed end-to-end Discord ticket workflows, handling both routine moderation inquiries and sensitive direct escalations to server leadership. - Server Architecture & Bot Management: Configured and maintained automated moderation bots (Dyno, Sapphire, Mee6, Ticket systems), spearheaded channel revamps, and rewrote server rules/SOPs to improve user experience. - Documentation & Data Tracking: Authored comprehensive moderation handbooks, training guides, and presentations while maintaining Excel trackers and basic operational analytics. - Community Engagement & PR: Drafted official server announcements (updates and social events), answered community inquiries, and launched engagement initiatives to drive server activity.