ltc18

• Process Optimisation: Analyse existing business processes to identify areas for improvement and implement strategies for efficiency and effectiveness. • Team Management: Lead, mentor, and develop a team of operations staff, fostering a culture of collaboration, accountability, and continuous learning. • Performance Monitoring: Establish KPIs and metrics to measure team and departmental performance, providing regular reports to management and stakeholders. • Cross-Functional Collaboration: Work closely with other departments, such as Sales, Finance, and IT, to ensure alignment and coordination on operational projects and initiatives. • Project Management: Oversee and manage key projects from inception to completion, ensuring they are delivered on time, within scope, and aligned with business objectives. • Budget Management: Assist in developing and managing the operational budget, monitoring expenses, and making recommendations for cost savings and resource allocation. • Training and Development: Identify training needs and facilitate onboarding programs for new team members, ensuring they are equipped with the necessary skills and knowledge. • Customer Experience Enhancement: Collaborate with teams to design and implement processes that enhance the customer experience, addressing feedback and improving service delivery.

• Generated and managed 1,000+ global contacts via CRM systems, achieving 85%+ response rates. • Streamlined communication with partner institutions, accelerating delivery of tech and education projects. • Created and maintained database systems to manage contacts, track progress, and optimise resource allocation.

• Curated educational content (data science, women in tech), boosting global reach and engagement. • Coordinated branding, social media assets, and outreach with design and marketing teams.

• Oversaw logistics and communication for 16+ national/international events (300+ participants). • Produced post-event reports, proposals, and coordinated sponsorship outreach. • Mentored club members and managed institutional partnership.