lulusensei
Emirates Airline
Fully invested in crypto since 2019, I touch everything and anything crypto related, participate actively in discussions, new projects, testnets, etc. I have advanced user knowledge of the industry and have tried every possible blockchain network and interacted with various chains in order to experience their viability. I believe the future is on-chain and am closely following the evolution of Defi, Gaming, Fintech and Education crypto projects.
Dynamic and rigorous professional with over 8 years of cumulative experience in customer service, administrative support, entrepreneurship and sales. With excellent organisational skills and advanced proficiency in online productivity tools, I am capable of managing priorities efficiently while maintaining a high level of quality and precision. My communication skills, natural empathy and active listening enable me to effectively meet the needs of clients and teams. Passionate about personal and professional development, I am committed to contributing significantly to your company and actively participating in achieving company's goals.
Dynamic and rigorous professional with over 8 years of cumulative experience in customer service, administrative support, entrepreneurship and sales. With excellent organisational skills and advanced proficiency in online productivity tools, I am capable of managing priorities efficiently while maintaining a high level of quality and precision. My communication skills, natural empathy and active listening enable me to effectively meet the needs of clients and teams. Passionate about personal and professional development, I am committed to contributing significantly to your company and actively participating in achieving company's goals.
Experience: 6 years
Yearly salary: $36,000
Hourly rate: $25
Nationality: 🇫🇷 France
Residency: 🇫🇷 France
Experience
Sales and Assistant Store Manager
Iris Galerie 2023 - 2024
Handling complaints and resolving issues quickly and efficiently to ensure customer satisfaction and loyalty - Service Recovery - Ability to communicate clearly with clients, actively listen to their needs, and provide relevant information - Offering a personalised experience and high-level service - Market analysis to adapt sales strategies - Presentation of products and services - Store Management.
Digital Entrepreneurship COO
MonLobby 2022 - 2024
Business Development and Operations - Ability to plan, execute and manage multiple projects simultaneously and remotely - Coordination and motivation of a team to achieve common goals - Development and implementation of operational processes to improve efficiency and productivity - Monitoring of OKRs - Product Development - Comprehensive QA Audit and Deep Dive App Testing - Detailed Usability, End-to-End, and Regression Testing and Reporting.
Customer Service
Emirates Airline 2016 - 2022
Delivering the most exceptional airline customer service - Service recovery - Going the extra mile to satisfy customer's expectations - Experience in Economy, Business and First Class I have had the chance to serve exceptional customers such as Ronaldo and DJ Snake.
Executive Assistant
NG Biotech 2013 - 2013
Directly under the responsibility of the CEO Mr. Milovan Stankov-Pugès, I have had the responsibility of planning and organising daily tasks, meetings and events. During the launch phase of the company I was assisting the CEO with Business Planning, Operations, Cost Management, Data Base Management, Competitive Benchmarking, and other Business Operations activities.
Marketing and Sales Assistant
NG Biotech 2013 - 2013
Excellent ability to write clear and precise documents - Ability to understand and respond effectively to the needs of clients and colleagues - Task organisation and prioritisation to meet deadlines - Interpersonal skills and ability to work in a team - Data collection and analysis to create reports and aid in decision-making - Identification and resolution of administrative issues to improve operational efficiency.
Skills
customer-success
customer-support
marketing
sales
english
french
spanish