lumbo

I have extensive experience in customer support, both in small businesses and large corporations (including B2B).

I am able to understand user issues, provide clear and high-quality answers to complex questions.

I can communicate effectively with diverse customers, and have experience dealing with negative feedback and high volumes of inquiries.

I have trained new employees, created internal knowledge bases, guidelines for colleagues, and FAQs. I have experience leading a small team (4 people).

I have experience working in Tier 2 (technical support): I conducted basic testing, relayed information to developers, and interacted on the "Customer -> Support Department -> Development" chain.

I am able to work both under supervision and independently.

I am actively learning English (currently Upper Intermediate level), can quickly learn any corporate software, and am a fast typist.