mabarquez

Shokz Company Customer Service

Dedicated and empathetic Customer Support Specialist with over 3 years of experience in providing assistance to clients across various industries. Known for exceptional communication skills, problem-solving abilities, and a passion for enhancing customer satisfaction. Proficient in handling high-volume inquiries, resolving complex issues, and maintaining a positive customer relationship.

Professional Identity:
As a Customer Support Specialist, I strive to be known for my unwavering dedication to customer satisfaction, my ability to remain calm under pressure, and my proactive approach to resolving issues. My goal is to build trust with every interaction, ensuring customers feel valued and heard. I am passionate about making a positive impact through every customer touchpoint and am always eager to go the extra mile to exceed expectations. I believe in continuous learning and adapting, making sure I can offer the best support in a dynamic and ever-evolving industry.


Experience: 2 years

Yearly salary: $20,000

Hourly rate: $10

Nationality: 🇵🇭 Philippines

Residency: 🇵🇭 Philippines


Experience

Virtual Assistant Partner Recruitment Consultant
The Busy Bee Agency
2024 - 2024
Assisted in sourcing and screening potential candidates to meet client staffing needs efficiently. ● Supported recruitment consultants in coordinating interviews and managing communication between candidates and clients. ● Conducted initial outreach to passive candidates, providing insights about company roles and fostering candidate interest. ● Utilized applicant tracking systems (ATS) to maintain organized candidate records and track recruitment progress. ● Contributed to refining recruitment strategies by providing feedback on sourcing effectiveness and candidate engagement.
Customer Service
Shokz Company
2021 - 2024
Provided timely and professional email support to clients, addressing inquiries and resolving issues effectively. ● Demonstrated strong communication skills in written correspondence with customers, ensuring clarity and understanding. ● Collaborated with team members to streamline processes and improve customer satisfaction. ● Maintained organized records of customer interactions and feedback to inform company strategies and improvements.

Skills

admin
customer-support
virtual assistant
english
japanese
tagalog