macgeeus

T3 Senior Technical Support Advisor

Experienced Technical Support Advisor with 7 years of experience in providing technical assistance to customers and resolving complex technical issues. Skilled in troubleshooting, problem-solving, and customer service. Strong understanding of a wide range of technologies including hardware, software, and networking.

Bachelor's degree in Computer Science, University Of Washington SEATTLE,WA (2016)

SKILLS

Strong troubleshooting and problem-solving skills

Excellent customer service and communication skills

Proficient in Windows, Mac OS, and Linux operating systems

Knowledge of various hardware and software platforms

Familiarity with networking protocols and technologies 

CompTIA A+/ CompTIA Network+

Microsoft Certified: Azure Administrator Associate


Experience: 10 years

Yearly salary: $154,000

Hourly rate: $0

Nationality: 🇺🇸 United States

Residency: 🇺🇸 United States


Experience

TECHNICAL SUPPORT ADVISOR
Microsoft
2016 - 2024
Provide remote technical assistance to customers by troubleshooting, diagnosing, and resolving complex technical issues related to hardware, software, and networking.Communicate effectively with customers via phone, email, and in-person to gather information and provide solutions to problems.Collaborate with cross-functional teams to develop and implement solutions to customer issues.Keep up-to-date with new technologies and industry developments to ensure the highest level of customer service
Technical Support Specialist
MICROSOFT
2014 - 2016
Responded to customer inquiries via phone, email, and in-person, and provided solutions to technical problems.Utilized remote access software to troubleshoot and resolve technical issues remotely.Maintained and updated customer records and service tickets in customer service database.Assisted in training new technical support staff.

Skills

amazon-fba
business-development
compiler
crypto
customer-support
founding-member
graphic-designer
ios
microsoft
recruiter
speech
video
english