maciejdut

Onboard and support clients in navigating the platform, optimizing their use of crypto services. Conduct training on crypto fundamentals, risk management, and trading best practices. Act as the primary client contact, ensuring seamless communication and proactive problem-solving. Advocate for client feedback, driving product improvements and service enhancements. Provide technical assistance for wallets, exchanges, and trading platforms. Monitor account activity to maximize performance and identify growth opportunities. Drove a significant increase in transaction volumes, scaling client portfolios by over 2,000% within a month. Drive customer satisfaction while uncovering upsell and cross-sell potential. Ensure compliance with KYC/AML regulations and promote security best practices.

Developed and executed proactive strategies that significantly improved customer retention and satisfaction. Designed and led structured onboarding processes to accelerate time-to-value for new customers. Acted as a key advocate for client needs, collaborating cross-functionally to influence product enhancements. Conducted regular business reviews, aligning client goals with strategic growth opportunities.

Managed customer profiles and optimized resources within HubSpot to enhance user experience. Developed and maintained an internal knowledge base in Confluence to streamline support operations. Diagnosed and resolved technical issues, including SSL, domain redirects, and IMAP configurations. Led onboarding training sessions, fostering strong client relationships as a Customer Success Owner. Collected customer feedback to drive product improvements and delivered proactive phone support.

Provided technical support for WordPress and WooCommerce plugins to both Polish and English-speaking clients. Diagnosed and resolved plugin-related issues, ensuring seamless functionality and user experience. Assisted in developing marketing strategies to enhance product visibility and customer engagement. Managed social media channels, driving brand awareness and customer interaction.