maddegen
Senior Sales & Partnerships Manager
A results-oriented senior Sales and Partnerships Manager with over 12 years of comprehensive experience in client engagement, specializing in high-value relationships within the tech, blockchain, and web3 space. Offering a track record of driving revenue growth and retention through innovative strategies, I excel in developing equitable, customer-focused solutions. My approach is rooted in a deep understanding of technology and emphasizing customer needs to deliver exceptional outcomes.
Experience: 11 years
Yearly salary: $88,000
Hourly rate: $45
Nationality: 🇨🇦 Canada
Residency: 🇨🇦 Canada
Experience
Customer Success Manager
CareCru 2021 - 2021
Primary contact and support for 150+ clients on the CareCru SaaS platform. Completed customer onboarding (account set up, go-live meetings, and follow-up of deliverables). Provided strategic input to grow customer base and align with business objectives. Educated client on all new product releases and enhancements. Trained all new customers and users on all product features. Gathered customer feedback and shared insights with product team. Managed customer cases, ensuring resources are leveraged, monitoring time to resolution, and advocating bug fixes. Evaluated, analyzed, and advised customers on business objectives, and value-driven solutions. Increased NPS by 2+ points, Renewal of 90+% of customer base, 80% Referral
VIP/Whale Customer Engagement Manager
Unstoppable Domains 2021 - 2021
Engagement advocate and lead for all high-value clients, VIPs, and ‘Whales’ (400 Clients). Supported and executed Marketing, Growth, and Partnership initiatives for the UD Community. Completed complex, long-term projects that included many stakeholders and advanced U-D's Service proposition while managing risk. Lead a team of U-Ds client engagement in delivering a “6-Star client experience” while establishing new processes and practices that drove improved client interactions resulting in Evangelists/Fans. Surveyed and collected valuable insight and data from our community for improving support, engagement, and marketing initiatives. 70+ on-boarded customers, Cross/Upsell +15%, Referred to 12+ new clients
Customer Success Manager
LOCKE BIO 2020 - 2020
Executed initial strategic sales and growth plans with the Founding Team. Managed all strategic client and vendor relationships. Led the acquisition, retention, feedback, and customer experience strategy for a portfolio of telehealth services for the Startup.
National Account & Market Manager (NA & EU)
Duron Plastics (Retract-A-Bit) 2017 - 2019
Directly supported the CEO and managed strategic sales and growth plans. Managed four direct reports and oversaw sales agents in NA, EU, and AUS/NZ markets. Responsible for all revenue both online and offline for the Retract-A-Bit brand and products by Duron cultivating relationships with over a dozen national and global accounts while ensuring increased profit and sustained service. Managed sales, revenue, planning, and product performance via merchant channel, online/ecommerce, and wholesale. Expanded market to EU (UK and DACH), won back Home Depot, Increased numbered new accounts by 35% while supporting a new product rollout
Skills
sales
english
french