mahaputriworks

Greeted and assisted members and guests upon arrival, providing lockers, towels, and service information. Verified membership status, processed renewals, and handled updates to ensure a seamless client experience. Guided new guests around the facility, explaining class schedules, amenities, and membership options in a friendly and informative manner. Assisted with new member registration and payment processing while maintaining accurate documentation. Recorded member data and transaction details in internal systems and Excel reports. Maintained merchandise displays, restocked items, and ensured sales materials were up to date. Processed merchandise transactions and prepared daily sales and stock reports. Cross-checked inventory accuracy between physical stock and digital reports. Maintained a clean, organized, and welcoming front desk area to support a positive member experience.

Handled both front-office service and social-media marketing to ensure consistent communication and member experience on-ground and online. Managed Obsidian Fitness Studio’s Instagram content and daily posting schedule, maintaining consistent tone and branding. Monitored performance insights and adjusted posting times and formats to optimize reach and engagement. Captured and curated content from classes and events to highlight the community and studio atmosphere. Coordinated with coaches and marketing teams to align content with class schedules and upcoming events. Supported membership promotions and HYROX program awareness through digital campaigns. Built and maintained a content calendar combining promotions, events, and member stories. Collaborated with videographers and designers to produce engaging Reels and promotional visuals. Successfully organized and promoted Bali’s first HYROX Simulation Race, bringing together over 50 athletes and establishing the studio’s reputation in the competitive fitness space.

Created and managed social media content plans aligned with brand goals and seasonal campaigns. Researched trends and produced visual content (photo/video) for Instagram, maintaining consistent aesthetics and tone. Wrote captions and managed posting schedules to increase reach and engagement. Coordinated giveaways and product promotions to boost community growth. Represented the brand at offline events, managing booths and documenting activities through live content.

Handled administrative data entry, payment processing, and shipment tracking to ensure smooth operations. Coordinated package sorting and dispatch while resolving delivery issues for customer satisfaction. Prepared daily financial and transaction reports with accurate reconciliation.

Managed product reports, verified stock consistency, and updated inventory records. Assisted with pricing calculations, data input, and manual scheduling using Excel. Conducted stock checks and attendance registration for new employees.

Managed product sales through social media and e-commerce channels. Produced product photos and catalogs to build trust and brand visibility. Responded to customer inquiries and ensured smooth order fulfillment.