manofthemoon

• Recruited 100+ KOLs, YouTubers, Telegram channels, IBs, and crypto investors into the ambassador program from scratch • Managing a network of 1,400+ active ambassadors, driving engagement, referral strategies, and partner activation across Telegram, WhatsApp, and email • Grew average daily referral volume from 30 to 35/day (17%) and scaled monthly ambassador-driven purchase volume from $2.5M to $2.7M through targeted activation strategies • Tracked core partner metrics including FTD, Paying Users (PU), NGR, CAC, and Retention to evaluate channel quality and optimize partner performance • Collaborated with product/support teams on technical issues and bug verification, collected ambassador feedback across languages, and drove process improvements based on recurring pain points.

• Generated 300–700K USDT daily trading volume through KOLs, affiliates, and trading communities • Introduced ready-to-use creatives (banners, posts, video scripts) for partners, increasing CTR by 6% • Grew daily affiliate-driven registrations from 45 to 60 • Monitored affiliate performance and adjusted commission tiers based on partner quality and retention

• Managed B2B subscription lifecycle (creation, renewal, access) via Swagger API and internal tools for Tier 2–3 clients. Prepared usage reports for enterprise accounts and documented technical playbooks. • Maintained FAQ, Wiki, and response templates for payment, account, and product-error cases, speeding up first-line resolution. Coordinated with product/QA on bug verification and escalation • Handled customer feedback across Airtable, G2, TrustPilot, Appsumo in EN/RU, feeding recurring pain points into product improvements.

• Provided multilingual support across Telegram, Discord, and X, resolving complex blockchain transaction cases • Created moderation protocols and CRM templates used by a team of 5 moderators • Generated weekly reports on user feedback, identifying top pain points each month