manofthemoon

• $1-1.5M/month in average client purchases: managed a portfolio of top-tier VIP clients as their primary point of contact, delivering personalized account management that drove retention and repeat activity • Built long-term, high-touch relationships with 120~ VIP clients through outreach across calls, Telegram, and email, turning one-time buyers into loyal, repeat accounts • Segmented VIP clients and used analytics dashboards to identify their strengths and weaknesses, closing gaps to keep accounts engaged and growing

• Managed B2B subscription lifecycle (creation, renewal, access) via Swagger API and internal tools for Tier 1–2 clients. Prepared usage reports for enterprise accounts and documented technical playbooks. • Maintained FAQ, Wiki, and response templates for payment, account, and product-error cases, speeding up first-line resolution. Coordinated with product/QA on bug verification and escalation • Handled customer feedback across Airtable, G2, TrustPilot, Appsumo in EN/RU, feeding recurring pain points into product improvements.

• Recruited 30+ KOLs, YouTubers, Telegram channels, IBs, and crypto investors into the ambassador program from scratch • Managing a network of 300+ active ambassadors, driving engagement, referral strategies, and partner activation across Telegram, WhatsApp, and email • Tracked core partner metrics including FTD, Paying Users (PU), NGR, CAC, and Retention to evaluate channel quality and optimize partner performance

• Provided multilingual support across Telegram, Discord, and X, resolving complex blockchain transaction cases • Created moderation protocols and CRM templates used by a team of 5 moderators • Generated weekly reports on user feedback, identifying top pain points each month