manujg1983
Tech professional with 10+ years of experience in technical support, cloud technologies (AWS, Azure), and networking (CCNA). Passionate about Blockchain and Web3, with hands-on expertise in smart contract development, product engineering, and open-source contributions. Co-founder of three Web3 projects, building real-world solutions that empower communities. Proven skills in problem-solving, mentoring, and leadership.
Experience: 11 years
Yearly salary: $60,000
Hourly rate: $30
Nationality: 🇨🇷 Costa Rica
Residency: 🇨🇷 Costa Rica
Experience
Technical Engineer
RiskIQ (Microsoft) 2022 - 2024
Provide technical support and cybersecurity solutions for RiskIQ products. Assist in enhancing client security postures through in-depth analysis and troubleshooting.
Training & Certification Team
Amazon Web Services (AWS) 2020 - 2022
Resolved account access and certification-related issues. Led AWS Certification study groups and mentored peers. Conducted data reporting and metric analysis for performance improvements.
Technical Customer Service Associate
Amazon Web Services (AWS) 2019 - 2020
Provided technical support for AWS account and billing inquiries. Managed customer requests through calls, chats, emails, and tickets.
Ticket Data Analyst
DXC Technology / Hewlett Packard Enterprise 2012 - 2018
Performed data analysis and recommended process improvements. Maintained and updated IT service knowledge base. Provided remote technical support for corporate users. Assisted with hardware, software, and remote access issues.
Skills
ai
blockchain
blockchain-engineer
front-end
product-manager
web3
customer-support
english
spanish