manurivera
Customer Success Manager
With over 15 years of leadership in the luxury travel sector, I specialize in driving operational excellence and pioneering training initiatives in world-class hospitality arenas. Fluent in English and Spanish, I bridge communication gaps across roles and people, seamlessly catering to both ground staff and high-profile guests.
Experience: 5 years
Yearly salary: $60,000
Hourly rate: $35
Nationality: 🇲🇽 Mexico
Residency: 🇲🇽 Mexico
Experience
Manager on Duty
Pueblo Bonito Sunset Beach 2022 - 2023
Lead and direct operations for a luxury AAA four diamond resort with 746 rooms, 150 villas, 5 pools with dedicated dining services, 8 signature restaurants, and an on-site golf course in Los Cabos
Personal Concierge
Be Tulum Hotel 2018 - 2020
Managed and coordinated concierge services for a luxury boutique beachfront hotel featuring 85 villas, spa, and healing sanctuary
Guest Service Manager
Pueblo Bonito Sunset Beach 2014 - 2018
Managed team of 40 to uphold standards of excellent service at a luxury AAA four diamond resort with 746 rooms, 150 villas, 5 pools with dedicated dining services, 8 signature restaurants, and an on-site golf course in Los Cabos
Skills
customer-success
customer-support
marketing
english