marcelloparque
Senior Customer Support Specialist
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Customer support specialist with over 3 years of experience in crypto platforms, P2P dispute resolution, and community management. Co-founder of a crypto education media brand and senior customer support specialist at Bitget (German language). Skilled in fraud detection, multilingual support, and building engaged online communities. Looking for roles in customer support, community management, or operations in fintech, crypto, or tech-focused companies.
Experience: 3 years
Yearly salary: $60,000
Hourly rate: $30
Nationality: 🇱🇻 Latvia
Residency: 🇱🇻 Latvia
Experience
Senior Ambassador
KiloEx 2024 - 2025
Represented the platform in CIS communities and hosted live AMAs. Collected and delivered user feedback to product and marketing teams. Promoted platform features and safety standards through educational content.
Customer Support Specialist
Binance 2023 - 2025
Handled 60–80 support tickets daily via Zendesk and Telegram. Resolved over 3,000 P2P-related disputes with a >95% satisfaction rate. Conducted fraud investigations that led to the restriction of 200+ suspicious accounts. Created training materials for new support agents focused on P2P and dispute handling.
Customer Support & Community Manager (Under NDA)
Remote 2022 - 2024
Provided multilingual support and handled complex P2P trade issues across various markets. Delivered user insights and reported fraud patterns to internal safety teams. Actively participated in process documentation and internal training efforts. Company name is confidential due to a non-disclosure agreement (NDA).
Skills
customer-support
english
german
russian