markombk

// Talent Acquisition & Onboarding Oversaw the end-to-end hiring process, ensuring a steady pipeline of high-caliber talent and a smooth onboarding experience to foster team excellence. // Strategic Oversight Aligned cross-functional teams—design, development, marketing, and operations—with the agency’s strategic direction, leveraging market insights to stay ahead of industry trends. // Business Growth & Development Expanded the agency’s revenue streams by identifying new market opportunities, enhancing existing services, and championing innovative offerings for sustained growth. // Partnership Management Built and maintained key partnerships, creating mutually beneficial relationships that extended Veza Digital’s reach and enhanced service delivery. // Process Improvement Optimized workflows and operational structures to increase efficiency, promote agility, and deliver exceptional client experiences. // Leadership & Collaboration Fostered a high-performance culture by mentoring rising leaders, facilitating inter-departmental synergy, and driving team-wide accountability. // Mergers & Acquisitions Directed critical M&A initiatives, including due diligence, audits, and post-integration processes, ensuring strategic alignment and a smooth transition. // AI & Tech Innovation - Autonomous AI Agents & Multi-Agent Systems: Automated complex tasks, reducing manual interventions and streamlining end-to-end workflows. - Advanced RAG (Retrieval-Augmented Generation) & LLMs: Enhanced large language model capabilities with context-driven retrieval, boosting accuracy and enterprise performance. - Predictive AI Models: Integrated traditional predictive solutions with generative AI systems for robust, data-driven insights across organizational functions.// Talent Acquisition & Onboarding Oversaw the end-to-end hiring process, ensuring a steady pipeline of high-caliber talent and a smooth onboarding experience to foster team excellence. // Strategic Oversight Aligned cross-functional teams—design, development, marketing, and operations—with the agency’s strategic direction, leveraging market insights to stay ahead of industry trends. // Business Growth & Development Expanded the agency’s revenue streams by identifying new market opportunities, enhancing existing services, and championing innovative offerings for sustained growth. // Partnership Management Built and maintained key partnerships, creating mutually beneficial relationships that extended Veza Digital’s reach and enhanced service delivery. // Process Improvement Optimized workflows and operational structures to increase efficiency, promote agility, and deliver exceptional client experiences. // Leadership & Collaboration Fostered a high-performance culture by mentoring rising leaders, facilitating inter-departmental synergy, and driving team-wide accountability. // Mergers & Acquisitions Directed critical M&A initiatives, including due diligence, audits, and post-integration processes, ensuring strategic alignment and a smooth transition. // AI & Tech Innovation - Autonomous AI Agents & Multi-Agent Systems: Automated complex tasks, reducing manual interventions and streamlining end-to-end workflows. - Advanced RAG (Retrieval-Augmented Generation) & LLMs: Enhanced large language model capabilities with context-driven retrieval, boosting accuracy and enterprise performance. - Predictive AI Models: Integrated traditional predictive solutions with generative AI systems for robust, data-driven insights across organizational functions.

* Account Management Protocol: Designed and implemented a comprehensive Account Management protocol, standardizing client lifecycle processes, enhancing customer satisfaction, and significantly improving retention metrics. * CRM Development: Led the strategic overhaul and development of a tailored Customer Relationship Management (CRM) system, streamlining client engagement workflows and driving consistent client growth across key segments. * Client-Centric Workshops: Facilitated targeted workshops to educate internal teams on client-centric practices, driving alignment across departments and embedding a culture of proactive account management and service excellence.

- Strategic Oversight: I provide comprehensive oversight to all our agency's departments, ensuring that the design, development, marketing, R&D, and operations teams function cohesively and align with our broader mission. - Business Growth and M&A: I am deeply committed to fostering the growth of Veza Digital by continuously identifying and capitalizing on new opportunities. In addition to driving organic growth, I have played a key role in our merger and acquisition (M&A) efforts, including auditing potential acquisition targets, conducting thorough due diligence, managing the financing process, and leading the successful integration of acquired companies into our operations. - Process Improvement: A key aspect of my role involves constantly evaluating and refining our operational processes. By introducing innovative strategies and streamlining workflows, I ensure that our agency remains agile, efficient, and client-centric. - Leadership & Collaboration: I pride myself on fostering a culture of collaboration and excellence. By mentoring our talent and facilitating cross-departmental synergies, I drive the collective success of our teams. - Visionary Planning: Guided by market insights and industry trends, I shape the future trajectory of Veza Digital, ensuring we stay ahead of the curve and consistently deliver unparalleled value to our clients.

- Led project management initiatives including setting up projects in Jira, onboarding clients, creating communication touchpoints, and ensuring all data was current in Salesforce. - Established effective communication channels for daily interaction with clients, focusing on maintaining an open dialogue and promptly addressing concerns. - Coordinated a team of engineers to work on specified tasks, ensuring timely completion of project milestones and overall project success. - Enhanced clients' cybersecurity posture by organizing scoping calls and utilizing agile project management strategies to ensure a 360-degree holistic cybersecurity approach. - Conducted internal sessions aimed at improving the quality and efficiency of service delivery to clients. - Collaborated closely with the Resource Manager to optimize workforce allocation, ensuring the best engineering talent was assigned to relevant projects and tasks. - Devised up-selling and cross-selling strategies in collaboration with the sales team, and participated in sales conversations with clients. - Thrived in a high-pressure environment, managing tight deadlines and high-stress situations associated with the cybersecurity sector. - Liaised with the finance team to ensure prompt payment of invoices, while also contributing to the development of client relationship strategies. - Demonstrated strong negotiation and crisis management skills, often being involved in challenging and sensitive client discussions.

* Growth Strategies: Developed customized growth strategies encompassing project management, sales, and organizational improvements. * Market Analysis: Analyzed market trends to drive innovation and maximize ROI. * Team Training: Provided training on productivity tools to enhance efficiency.