marsotelo
Remote Business Operations Specialist | Back Office & Virtual Assistance | Latam & Europe
I’m a service designer and entrepreneur with over 8 years of experience combining strategy, operations, and innovation. I currently lead Bravas, an incubator that supports tech ventures founded by women, and I'm also developing a digital transformation lab for SMEs in Álava, Basque Country.
I’m hands-on in every stage of service design — from idea to market launch. I work closely with teams to structure business models, optimize internal processes, and build scalable solutions with real impact.
I've collaborated on projects in retail, tech, and services, automating workflows, facilitating validation processes, and supporting entrepreneurs. I specialize in connecting strategy with execution: I think, build, test, and iterate. My approach is structured, fast, and systems-oriented — always focused on solving real problems.
🧰 Tools I work with: Notion, Airtable, Make (certified), Miro, Power BI, SAP, among others.
🌍 Languages: Spanish (native), English, Italian. Currently learning German as part of my personal and professional development.
Experience: 8 years
Yearly salary: $28,000
Hourly rate: $20
Nationality: 🇵🇪 Peru
Residency: 🇪🇸 Spain
Experience
Operating Partner I Ops
Proged (El Corte Inglés Distribution) 2025 - 2025
I took part in an operational support project for the retail channel at El Corte Inglés, working directly with the Brand Manager of Converse. During that time, I designed and implemented improvements in three key processes that impacted the daily operations of 46 stores nationwide. Led the design and implementation of digital workflows, automating operations and documentation management across 46 stores nationwide, improving both communication and incident resolution.
Associate – Opportunity Analysis & Development
StartSud Studio (Venture Capital) – Spain 2024 - 2024
Research on regional markets and emerging trends. Scouting of national and international tech startups. Analysis of business models and validation of proposals based on viability and scalability criteria. Support in early-stage investment evaluation processes. Innovation consulting for projects related to the port and industrial sectors.
Ops Consultant
Empathy Lab 2023 - 2023
- Diagnosed internal inefficiencies and proposed improvements in management workflows. - Implemented digital tools to enhance team performance and tracking. - Structured commercial and cross-functional collaboration processes.
Project Manager & Business Development | Operations – Commercial
Grupo Deltron (Tech) 2018 - 2023
Negotiated with suppliers and institutional clients. Managed procurement and import processes. Handled customs tracking and delivery planning.
Skills
data-entry
dataops
devops
project-manager
operations
english
german
italian
spanish