masawwwkrna
Client Relations Specialist
Experienced Field Technician with a strong background in internet network installation, maintenance, and troubleshooting. Skilled in monitoring and supporting network operations through the NOC, ensuring uptime and SLA compliance. Proven ability to handle customer service with professionalism, solving technical issues while maintaining client satisfaction. Currently seeking opportunities in network engineering, technical support, or IT operations to further develop expertise and contribute to reliable technology solutions.
Experience: 8 years
Yearly salary: $10,000
Hourly rate: $10
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Network Operations Center
PT. Sarana Kawan Setia 2017 - 2024
I have extensive experience working as a Field Technician while also handling responsibilities in the Network Operations Center (NOC) and Customer Service. My role includes installing and maintaining internet network equipment, performing on-site troubleshooting, and ensuring stable connectivity for customers. I monitor network performance 24/7, handle incident response, and escalate complex issues when needed to maintain SLA compliance. In addition, I provide direct support to customers, addressing inquiries and complaints with professionalism to ensure customer satisfaction. This combination of technical expertise and client-facing communication has strengthened my ability to deliver reliable internet services and maintain strong customer relationships.
Skills
network-engineer
customer-support
english
indonesian