matigeekup
Web3 Community & Technical Support Specialist
Web3 Community & Technical Support Specialist with 5+ years of hands-on experience in blockchain ecosystems and 23+ years in structured technical support environments.
I help users transition from Web2 to Web3 by reducing friction in wallet setup, NFT interactions and gaming onboarding.
Experienced in Discord-based community operations, troubleshooting user issues and translating complex blockchain processes into clear step-by-step guidance.
Available for remote Web3 support, community operations and onboarding roles.
Experience: 11 years
Yearly salary: $30,000
Hourly rate: $25
Nationality: 🇦🇷 Argentina
Residency: 🇦🇷 Argentina
Experience
Web3 Community & Technical Support
Self Employed 2021 - 2026
Assisted Web2 users transitioning to Web3 wallets and blockchain platforms. Guided wallet setup (MetaMask, Ronin) and NFT interactions across multiple Web3 gaming ecosystems. Created onboarding tutorials and educational content for blockchain games (video and written formats). Built and managed personal Discord server (roles, bots, moderation, community structure). Engaged in community support discussions and provided user guidance across various Web3 projects. Ecosystems: Axie Infinity, CyberKongz, Pixels, Lumiterra, Sunflower Land, Ravenquest, RavenIdle, Wild Forest, Awakening Hunters, Pirate Nation, Gigaverse, The Beacon, Decentraland, The Sandbox, Binance.
Server & Network Support
Various Organizations 2010 - 2020
Managed Windows environments and user access control. Handled backups, VPN connectivity and remote infrastructure support. Maintained operational continuity in multi-user environments.
Senior Technical Support Specialist
Multiple Companies (Argentina) 2002 - 2024
Delivered structured ticket-based technical support in corporate environments. Resolved 3–6 daily incidents including remote troubleshooting, user access issues and system errors. Provided escalation handling and clear step-by-step technical documentation. Supported hybrid environments and end users in high-availability operations.
Skills
blockchain
community-manager
content-writer
copywriting
crypto
customer-service
customer-support
defi
discord
ethereum
evm
gaming
nft
remote
social-media
technical-writer
video-creator
web3
english
spanish