mattyoung

• Business Strategy & Vision: Founded Dual Strength and Fitness, establishing a community-focused gym in Horsham by developing a clear vision to promote physical wellness and mental resilience. Drove strategic growth initiatives, increasing membership by 30% within the first two years through targeted local outreach and partnerships. • Financial Oversight: Managed all financial operations, including budgeting, forecasting, and cash flow management, ensuring the gym’s profitability and long-term sustainability. Reduced operational costs by 15% through vendor negotiations and efficient resource allocation while maintaining high service standards. • Operational Leadership: Oversaw daily operations, including staff recruitment, training, and scheduling for a team of 8 trainers and support staff. Implemented streamlined processes to enhance client experiences, resulting in a 4.8-star Google rating and strong customer retention. • Marketing & Community Engagement: Designed and executed marketing campaigns, leveraging social media (Instagram, Facebook) and local events to build brand awareness. Fostered a loyal community by hosting fitness challenges and workshops, boosting engagement and word-of-mouth referrals. • Compliance & Risk Management: Ensured adherence to UK health and safety regulations, including gym equipment standards and insurance requirements. Maintained accurate financial records for HMRC compliance, managing VAT returns and annual tax obligations with zero penalties. • Client Relations & Innovation: Cultivated a welcoming environment for diverse clients, tailoring fitness programs to individual needs. Introduced digital tools, such as a booking app, to improve accessibility and convenience, increasing client satisfaction by 20%.

• Gym Operations Management: Oversaw daily operations of The Gym Group in Guildford, managing a team of 10 personal trainers and support staff to ensure a high-quality, 24/7 gym experience. Streamlined scheduling and maintenance processes, reducing downtime of equipment by 25% and improving member satisfaction. • Staff Training & Development: Recruited, onboarded, and mentored new personal trainers, fostering a collaborative team culture. Delivered regular training sessions on customer service and fitness techniques, boosting staff performance and achieving a 90% retention rate among employees. • Client Fitness Programs: Designed and delivered personalized training programs for over 50 regular clients, focusing on strength, endurance, and mobility goals. Achieved an average client satisfaction score of 4.9/5, with 80% of clients renewing their training packages. • Membership Growth & Retention: Collaborated with the marketing team to implement promotional campaigns, increasing membership by 20% over three years through open days and referral incentives. Built strong relationships with members, reducing churn rates by 15% through proactive engagement and feedback collection. • Financial & Administrative Oversight: Managed budgeting for equipment purchases and facility upkeep, ensuring cost efficiency while maintaining high standards. Handled member billing and resolved payment disputes, maintaining accurate records for audits and reporting. • Health & Safety Compliance: Ensured strict adherence to UK health and safety regulations, conducting regular risk assessments and staff briefings. Maintained a zero-incident record for injuries related to equipment misuse during my tenure by enforcing safety protocols. • Community Building: Organized fitness events, such as group classes and charity challenges, to foster a sense of community among members. These initiatives increased participation in gym activities by 30% and strengthened member loyalty.