maurotaylor

• Spearheaded the adoption of multi-cloud strategies using Azure, AWS, and Google Cloud, ensuring high availability and cost optimization. • Led the integration of Kubernetes clusters for container orchestration, improving deployment consistency and scalability. • Oversaw the implementation of Terraform to manage infrastructure as code, streamlining provisioning and reducing configuration drift. • Directed the use of GitHub Actions for CI/CD pipelines, enhancing automation and reducing deployment times. • Championed observability improvements by integrating Grafana, Splunk, and Logic Monitor dashboards for real-time system health monitoring. • Collaborated with engineering teams to implement Kafka for real-time data streaming and event-driven architecture. • Responsible for providing a high-quality, on-time, and accurate service to all clients. • Responsible for managing the activities and processes involving productive environments, as well as for identifying and implementing process improvements. • Responsible for directing and developing the operations service staff. • Ensures clear direction is set for the department, setting the right expectations for the team and executing performance management actions. • Accounts for the management, mentoring, and career development in the department, delivering clear career growth plans to each person, based on expectations stated in job descriptions. • Defines and seeks approval for the resources required in the department to accomplish service delivery and quality levels expected. • Identifies opportunities and drives actions to improve the department’s infrastructure, processes, methodologies, and operations. • Ensures planning and adequate execution of cross-department, customer-visible projects consisting of migrations and/or new installations, as well as improvement initiatives, safeguarding the department’s capacity is balanced towards agreed service levels. • Manages outward communication and relationships with stakeholders, as well as inward effective communication with team members. • Defines, communicates, monitors, and constantly challenges SLAs and KPIs that reflect the best possible measure for the outcomes of the SRE team. • Executes assigned biannual goals and key results for the SRE department, cascading high-level goals to individual objectives for each team member. • Ensures that all SLAs and KPIs defined for service delivery are constantly enforced and met. • Ensures that overall quality service levels are achieved, provided, and measured across all shifts. • Ensures that SRE team’s schedule and capacity are properly managed to provide coverage and adequate response times. • Provides expert advice to all operations staff in the resolution of incidents and requests, including technical details, communication with clients, and negotiation with stakeholders. • Works with other leads and managers in the organization to find solutions to presented roadblocks at execution and tactical levels.

• Led the planning, design, and execution of release packages, ensuring seamless delivery of new features and updates to production environments. • Architected and managed CI/CD pipelines using Build Master, GitHub, and other DevOps tools to automate software build, testing, and deployment processes. • Designed and implemented containerized solutions using Docker, orchestrated via Kubernetes, to support scalable and resilient application deployments. • Developed and maintained PowerShell and Python scripts to automate deployment tasks, configuration management, and system monitoring. • Oversaw the integration of Microsoft Azure services into the deployment lifecycle, optimizing cloud resource usage and enhancing system reliability. • Collaborated with development and QA teams to ensure smooth and efficient release cycles, minimizing downtime and deployment risks. • Provided technical leadership in troubleshooting complex deployment issues and improving release management strategies. • Defined rollback mechanisms, performance metrics, and deployment standards to ensure consistent and reliable software delivery. • Responsible for the planning, design, build, configuration and testing all the new features and products to create the release package for the delivery to production environments. • Make sure that all the new features, changes or products reach production with the least possible impact. • Coordinate and schedule the delivery of changes with customers and account managers. • Define strategies to automate the deployment process and establish strategies for the new changes. • Provides management reports on release progress. • Service release and deployment policy and planning. • Manage risks and dependencies that affects release scope. • Define common mechanisms for rollback and standards for capturing release-related performance indicators. • Lead the setup and improvement of CI/CD pipelines to automate software build, testing, and deployment processes. • Ensure the integration of automation tools that enhance the overall development workflow. • Train other team members on departmental procedures. • Provide technical guidance to team members, sharing knowledge and expertise through workshops, training sessions, and other initiatives. • Work alongside project management teams to successfully monitor the implementation and progress of initiatives. • Oversee the release process to ensure smooth and efficient deployment of applications, coordinating with Development and Operations teams to minimize downtime and disruptions. • Investigate and resolve complex technical issues related to infrastructure and software deployments, acting as a subject- matter expert during critical incidents. • Work closely with cross-functional teams, including Developers, QA Engineers, and System Administrators, to foster a collaborative DevOps culture. • Provide mentorship and guidance to junior team members. • Provide detailed specifications for proposed solutions, including materials, staff, and time necessary. • Provide clear goals for all areas of projects and develop steps to oversee their timely execution. • Design and implement scalable and resilient deployment strategies for high-traffic, mission-critical applications, ensuring minimal downtime and maximum availability. • Develop and maintain automated release-management processes, including branching strategies, versioning, and release notes, to ensure smooth and efficient software deployments. • Architect, configure and manage scalable and highly available infrastructures using Microsoft Azure cloud. • Develop and maintain infrastructure-as-code (IaC) to enable automated provisioning and configuration of resources. • Continuously monitor and enhance system performance, scalability, and security through proactive monitoring and optimization techniques. • Troubleshoot and resolve production incidents, minimizing downtime and impact on end-users. • Participates in the On-Call role as needed.

• Specialized in designing and maintaining observability stacks using Splunk, Grafana, and Logic Monitor to ensure proactive incident detection and resolution. • Collaborated with cross-functional teams to define SLAs and implement monitoring strategies aligned with business goals. • Supported containerized workloads on Kubernetes, focusing on performance tuning and resource optimization. • Maintained infrastructure-as-code templates using Terraform to standardize deployments across environments. • Integrated Kafka pipelines for log aggregation and real-time analytics. • Provided technical support and root cause analysis for production incidents, ensuring minimal downtime • Provides technical support through the official ticket system by reporting to the Shift Manager. • Conducts scheduled maintenance operations over production environments, keeping the service levels within the agreed time frames. • Alerts about high-impact incidents and takes action following the respective major incidents handling procedure. • Follows the established events management and monitoring processes to reduce adverse impacts on operations. • Communicate with Customers and Account Managers to ensure their needs are covered. • Creates high-quality documentation based on work experience and knowledge. • Proactively proposes, drives, and/or documents processes to improve the department's quality of services and efficiency. • Executes platform upgrades, sets up new client environments, performs data migrations and moves of websites, databases, and application servers. • Takes measurements and delivers solutions to facilitate/automate repetitive tasks and raise efficiency/redesign, create procedures • Coordinates and drives multidisciplinary teams and special task forces as required to provide solutions to client’s issues and requests. • Initiates actions to identify recurring incidents and fix problems through proactive trend analysis of the platform infrastructure and eradication of underlying root causes.