maxchen

Managed and strengthened relationships with Cantonese-speaking clients, ensuring exceptional service delivery and client satisfaction. Drove sales growth through upselling and cross-selling initiatives while consistently meeting and exceeding performance targets. Acted as a key liaison between clients and internal teams, resolving issues efficiently, delivering performance reports, and aligning business solutions with client goals.

Managed Taiwanese and Chinese client accounts, providing translation and interpretation support. Developed potential accounts and maintained long-term business relationships to ensure sustainable growth. Met performance targets and established regional sales initiatives to expand relevant business opportunities.

Executed company strategies and maintained strong relationships with Taiwanese and Chinese clients, providing translation and interpretation support. Monitored industry trends and contributed to product development to align with market demands. Coordinated with internal teams and external partners to ensure efficient issue resolution and service excellence.

Planned and implemented strategies to attract and retain customers. Coordinated customer service operations related to purchasing orders, sales processes, and payment collection. Communicated with clients to assess needs, resolve complaints, and prepared multilingual documents with translation and interpretation support.

Undertaking research and planning tours. Leading excursions. Offering sightseeing advices. Translating and interpreting.