mazida
Senior Customer Support And Customer Acquisition
With 7+ years in digital communication and customer support, including 5 years as a gaming moderator for players across Europe, Asia, and LATAM, I excel in high-volume environments, handling over 120 tickets daily across Facebook, Discord, and Telegram. My strategic approach has brought our CPI down to 0.7 and CPA to $11, underscoring my commitment to impactful, data-driven customer support. I’m now seeking a remote Web3 role in customer support, moderation, or social media management, where I can bring my experience in community engagement and customer satisfaction to the evolving Web3 landscape.
Experience: 7 years
Yearly salary: $12,000
Hourly rate: $25
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience:
| Period | Title | Company |
|---|---|---|
| 2024 - | Operation Manager - Head of Customer Acquisition | The Swim Starter |
| 2023 - | Indonesia Customer Acquisition | The Swim Starter |
| 2023 - 2023 | Supervisor of Communication and Customer Service | The Swim Starter |
| 2023 - 2023 | Communication and Customer Specialist | The Swim Starter |
| 2022 - 2022 | UNV Knowledge Management - Child Protection | UNICEF |
| 2019 - 2020 | Digital Communication Lead | Summit Institute of Development |
| 2020 - 2022 | Communication Lead | Indonesia Muda Untuk Tuberkulosis |
| 2018 - 2018 | Business Development Support Team | Young Sustainable Impact Southeast Asia |
| 2019 - 2019 | Community Leader | Young Sustainable Impact Southeast Asia |
| 2019 - 2023 | Community Lead | Suzhou Snail Technology, Inc |
| 2014 - 2019 | Content Lead and SEO Writer | ADD Management |
Skills: