mazileft

Community & Tech Support Manager

 My name is Ukpono Esinwang, I am an experienced Community and Tech Support Manager,  as a tech-inclined individual who enjoys working remotely, with close on half a decade of cumulative experience in managing clients and communities, Having held positions with numerous firms and initiatives, particularly in the marketing, advertising, and blockchain sectors, in order to increase exposure and sales for these industries. I am proficient in community growth and engagement strategies, ideas for social media designs, Visual strategies, reaching out to other projects for partnerships and hosting of AMAs, bounty campaigns and social media challenges are not left behind, these strategies I utilize to increase projects/brand likability, push publicity and sales as well as increase community growth. 


Experience: 6 years

Yearly salary: $24,000

Hourly rate: $0

Nationality: 🇳🇬 Nigeria

Residency: 🇫🇷 France


Experience

Business Developer
Bankii Finance
2025 - 2025
Identified and capitalized on growth opportunities through strategic market research, event networking and partnership development to expand market reach and brand visibility. Built and maintained high-value relationships with key stakeholders, blockchain partners and industry influencers to drive adoption of Bankii’s web and mobile solutions. Executed influencer-led marketing campaigns that achieved 12,000+ app downloads across Nigeria, South Africa and Dubai, boosting user acquisition and retention rates. Expanded the newsletter subscriber base by 800% through ambassador-led campaigns, event activations and targeted email marketing strategies, resulting in higher open and click-through rates. Collaborated cross-functionally with marketing, product and community teams to align business development, growth marketing and ecosystem expansion objectives.
Community Growth Manager
Peniremit
2022 - 2022
Head Of Community
Severus Finance
2022 - 2023
Community & Tech. Support Manager (Africa)
SendCrypto
2022 - 2024
Built and managed a vibrant crypto community across social media and Web3 platforms, driving user growth and engagement through consistent communication and events. Represented SendCrypto as a brand ambassador during AMAs, offline activations and public events, strengthening brand visibility and trust within the blockchain ecosystem. Configured and maintained automation bots to enhance operational efficiency, streamline community workflows and improve response time. Managed all community communications, serving as the brand's voice and representative, while ensuring constructive engagement. Collaborated with the product and marketing teams to support feature rollouts, conducting QA testing, gathering feedback and simplifying technical updates for users. Provided technical support to users, resolving wallet, transaction and app-related issues to ensure smooth platform experience
Social & Community Lead
Sendlify
2021 - 2022

Skills

business-development
community-manager
customer-support
events-manager
graphic-designer
moderator
project-manager
english
french
igbo