mcisb

Project with applied DevOps practices, focusing on automation and maintainability. Tech stack: GitHub Actions, Git, React/Next.js, Vercel.Built and maintained a personal project, owning repository setup, workflow structure, and release preparation.Implemented a GitHub Actions CI workflow for automated push/PR validation, improving delivery consistency through reusable automation.

Completed hands-on labs with Linux, Bash, SQL, Docker, Kubernetes, Helm, Grafana, Prometheus, Helm, Azure, and AWS.Practiced containerization, deployments, and cloud infrastructure tasks aligned with DevOps processes.

Managed community operations and provided technical support for Web infrastructure platform users across Discord. Supported Web infrastructure users in node setup, maintenance, and troubleshooting across Docker/Compose, Kubernetes, Helm, and Grafana, helping ensure stable operations and node uptime above 99%. Led triage and SLA-based escalations: ticket routing to engineers, incident handling, and support workflow improvements (FAQ/KB, macros). Advised on hosting choices (cloud/VPS (VDS)/bare metal) and contributed to community operations (sentiment reporting/moderation). Key Achievements Resolved a Recurring Docker Compose Issue Identified a non-obvious VPS provider limitation as the root cause of a recurring Docker Compose container failure (not visible in standard CPU/RAM metrics). After 2 hours of validation and monitoring, migration to another provider resolved the issue within minutes and became a repeatable fix for a hosting-related issue affecting 100+ users. Improved Support Efficiency and CSAT at Scale Reduced TTR by 30% through triage optimization (keyword-based routing, macros, and FAQ/KB improvements) while supporting a 40K+ Discord community. Maintained ~93% CSAT through structured escalations and process-driven support workflows.