megahandayani

* Customer Relationship Management: Acted as the primary point of contact for all B2C and B2B inquiries, managing order communications via WhatsApp, social media, and direct calls to ensure a 100% response rate. * End-to-End Order Fulfillment: Oversaw the complete lifecycle of orders—from initial inquiry and payment verification to logistics coordination—guaranteeing timely delivery of temperature-sensitive goods. * Issue Resolution & Quality Assurance: Proactively handled customer complaints regarding delivery delays or product quality, implementing "make-good" strategies to maintain high customer retention and positive feedback. * Inventory & Cold-Chain Logistics: Managed stock levels and monitored specialized storage conditions to minimize waste and ensure product integrity, coordinating with local couriers for optimized delivery routes. * Sales & Marketing Coordination: Executed digital promotions and updated product catalogs to drive seasonal sales, successfully expanding the local customer base through targeted community engagement.

Technical Product Advisory: Provided expert guidance to ship owners and engineers regarding specialized marine components, ensuring the selection of compatible parts for various vessel models. Supply Chain & Inventory Management: Oversaw the end-to-end inventory lifecycle, from procurement and stock auditing to the fulfillment of high-priority orders for maritime operations. Vendor & Stakeholder Liaison: Managed relationships with international and local suppliers to ensure a steady supply of critical parts, navigating the logistical challenges of the North Jakarta port area. Order Fulfillment & Quality Control: Facilitated the accurate processing of complex technical orders, ensuring all components met maritime safety standards and were delivered within strict operational windows. Client Relationship Management: Acted as the primary point of contact for B2B clients, resolving discrepancies in orders and providing post-purchase support to maintain high retention rates. Logistics Optimization: Coordinated local transport and delivery schedules to minimize vessel downtime, demonstrating a high capacity for problem-solving in a time-sensitive environment.

Tax Compliance & Reporting: Assisted in the preparation and filing of federal and state tax returns for individuals and corporate entities, ensuring 100% adherence to evolving regulatory standards. Detailed Financial Analysis: Conducted comprehensive reviews of financial statements and accounting records to identify taxable income, deductible expenses, and potential tax credits. Data Integrity & Reconciliation: Performed high-volume data entry and bank reconciliations, maintaining meticulous digital records to ensure accuracy for audit trails. Regulatory Research: Researched complex tax codes and legislative updates to provide actionable insights on compliance requirements and tax-saving strategies. Process Optimization: Collaborated with senior associates to streamline internal documentation workflows, increasing the efficiency of the seasonal tax filing cycle. Client Communication: Supported the delivery of technical tax information to clients, ensuring clarity regarding their filing obligations and deadlines.