megakarwai
Client Engagement Officer (Australian Taxation Office)
Since university I've primarily worked in the public sector (Australian Taxation Office) whilst during my free time investing. I focused on real estate early then in mid 2017 transitioned to cryptocurrency/blockchain. I'm looking for a job in the crypto/blockchain space that challenges me as I love following news and developments in the crypto/blockchain space.
Experience: 11 years
Yearly salary: $32,000
Hourly rate: $25
Nationality: 🇦🇺 Australia
Residency: 🇦🇺 Australia
Experience
Higher Duties APS4 Client Engagement Officer
Australian Taxation Office 2013 - 2022
Provided support to teams at the direction of my Team Leader while working from home and also in-person prior to the COVID crisis. Provided feedback to staff members to ensure that maintained a greater understanding of the taxation laws. Mentored staff members at different levels to ensure a harmonious and efficient team working environment. Successfully influenced stakeholders utilising tailored discussions to achieve the desired outcome in adjusting a satisfactory number of tax returns.
APS3 Client Engagement Officer
Australian Taxation Office 2008 - 2013
Communicated to stakeholders in a professional manner and delivered exceptional customer service experiences. Continuously exceeded targets in terms of cases finalised and regularly taking on additional work without affecting the quality of the work.
Skills
communication
customer-support
english
chinese-mandarin