megha

Led 12 in-depth user interviews for a B2C EdTech platform and conducted a heuristic evaluation across 5 key user journeys and keyboard-based assistive-technology testing, identifying 8 critical issues and delivering a severity-ranked roadmap that resolved 100% of critical accessibility failures post-delivery.

Conducted 5 moderated usability tests for Arcadia (Everywhere game development toolset), synthesizing 10+ insights via thematic analysis and communicating findings in weekly sprint reviews, directly informing two product iterations.

Led a 20-member team in delivering service operations for 500+ customers per peak night, identifying workflow bottlenecks and improving operational efficiency, while strengthening expertise in user observation, process optimization, and cross-functional collaboration.

Synthesised insights from 100+ weekly customer interactions, identifying behavioural patterns and translating qualitative findings into actionable recommendations adopted by UX teams during roadmap reviews.

Investigated 75+ technical disclosures using claim-based novelty and patentability analysis, synthesizing evidence from global patent literature to inform filing strategies across 50+ domestic and international (US, EU, China) patent portfolios.

Conducted investigative research across patent drafting and filing processes, analysing technical and legal documentation to guide accurate, compliant filing decisions across multiple client portfolios.