melvin1hong

Business Analyst

Business Systems Analyst and Technology Specialist with a passion for transforming complex challenges into practical, digital solutions that drive real business value. Known for a strategic mindset, a proactive approach, and the ability to bridge the gap between business needs and technology.

With a background in streamlining operations and delivering end-to-end systems, I specialize in identifying process inefficiencies, designing tailored solutions, and managing full-cycle implementations. My work includes building intranet platforms, developing data-driven reporting tools with Power BI, and deploying digital signage systems — all contributing to improved communication, operational efficiency, and real-time decision-making.

I thrive in environments where innovation, ownership, and continuous improvement are valued. By aligning technology with business goals, I empower teams to work smarter, adapt faster, and deliver better outcomes.


Experience: 5 years

Yearly salary: $100,000

Hourly rate: $300

Nationality: 🇲🇾 Malaysia

Residency: 🇦🇺 Australia


Experience

IT Systems Analyst
Thermaltake Australia & New Zealand
2020 - 2021
Document system configurations, workflows, and procedures, and provide training for employees on new technologies, ensuring proper usage and reducing errors in operations. Design and implement automated workflows to streamline warehouse operations such as order processing, stock takes, and the return merchandise authorization (RMA) process. Provide technical support to warehouse and office staff, troubleshooting hardware and software issues. Collaborate with warehouse and logistics teams to continuously identify opportunities for improving system performance, enhancing workflow efficiency, and supporting business growth. Develop automated data reporting tools for key stakeholders, providing real-time insights on inventory levels, sales performance, and operational metrics to support decision-making.

Skills

analyst
english