memento7mori

Web3 Community & Product Support Specialist with 5+ years of experience across DeFi, decentralized trading and blockchain infrastructure projects. 

Web3 Community & Product Support Specialist with 5+ years of experience across DeFi, decentralized trading and blockchain infrastructure projects. 

Since 2021, I have worked with Web3 teams including Hashflow, Hibachi, Jupiter, LayerZero, SynFutures, Bluefin, Clipper and Burnt, supporting global and Russian-speaking communities across Discord, Telegram and customer support channels. 

My experience combines community management, customer and product support, technical troubleshooting, early-stage product testing, localization and direct communication with product and engineering teams. 

At Hibachi, my current role goes beyond traditional community moderation. I handle support tickets and email support, help users resolve trading and product-related issues, troubleshoot cases, communicate platform mechanics and escalate technical problems to the relevant team members when necessary. 

Previously, at Hashflow, I served as a lead community moderator while also providing user and product support through community channels and support tickets. I helped users troubleshoot platform-related issues, collected relevant technical information and worked with product and engineering teams on user-reported problems and service issues. 

I also have experience helping Web3 projects build and grow Russian-speaking communities, develop ambassador initiatives, localize content and improve communication with CIS users. 

I hold Master's degrees in Law and Financial Management and have a strong practical understanding of DeFi, crypto trading products and Web3 communities.