mfone
Web3 Community Support | Discord Moderator | Virtual Assistant
Reliable and detail-oriented Web3Community & Customer Support Assistant with experience managing communications, handling user inquiries, and supporting remote teams. Highly comfortable working in Discord-based environments, assisting global communities, and maintaining a professional support tone. Fast learner with growing knowledge of Web3, DAOs, and crypto communities.
Experience: 4 years
Yearly salary: $60,000
Hourly rate: $25
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Community Support / Customer Support Assistant
Remote 2023 - 2025
Responded to user inquiries professionally and promptly, assisted with onboarding new users and resolving complaints, maintained clear communication between users and team members, managed messages, follow-ups, and task coordination, supported online communities using chat-based platforms.
Administrative / Virtual Assistant
Remote 2021 - 2023
Handled scheduling, email management, and documentation, assisted with data entry and record keeping, supported team operations in a remote work environment, maintained confidentiality and professionalism at all times.
Skills
customer-support
english