mhazmi
Admin & Customer Service Specialist | Ai Prompt Engineering Enthusiast | Bridging Web3 Operations & User Experience
IT Support and System Operations professional with hands-on experience in hardware troubleshooting, Windows administration, and basic network configuration (LAN/WiFi/Mikrotik). Experienced in supporting end users, maintaining IT infrastructure stability, and minimizing downtime in industrial environments.
Currently pursuing a Bachelor’s degree in Information Systems while exploring Web3 and decentralized technologies to expand my technical foundation into modern infrastructure ecosystems.
Experience: 1 year
Yearly salary: $10,000
Hourly rate: $15
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Software Development Internship
Institut Widya Pratama 2024 - 2024
Participated in game development projects using Java, Python, and C++. Applied UI/UX principles for better user interaction. Contributed to project planning and implementation processes.
IT & Administration Intern
Platinum Media 2024 - 2024
Designed and optimized AI prompts for internal operational efficiency. Assisted in implementing technical solutions tailored to user needs. Prepared structured technical documentation and workflow systems.
Customer Service Agent
PT Cerah Pedia SMM 2023 - 2024
Handled 100+ technical tickets monthly with 90%+ satisfaction rate. Improved case resolution time by approximately 25% through digital documentation. Built and implemented internal knowledge base to reduce repetitive tickets.
Skills
admin
customer-support
discord
ecommerce
python
social-media
english