mhazmi

Admin & Customer Service Specialist | Ai Prompt Engineering Enthusiast | Bridging Web3 Operations & User Experience

 Fresh graduate in Computer and Network Engineering (SMK) with hands-on experience in IT Support, Digital Administration, and Customer Service. Skilled in hardware/software troubleshooting, basic network configuration, SAP-based data management, and digital customer support. Successfully assisted in resolving technical and administrative issues, ensuring smooth operations and improving user satisfaction. Recognized as adaptive, detail-oriented, disciplined, and communicative, with the ability to work independently or in teams. Committed to continuous learning and making impactful contributions to meet organizational needs, especially in the evolving Web3, blockchain, and AI ecosystems.


Experience: 1 year

Yearly salary: $10,000

Hourly rate: $10

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Magang Proyek Coding
Institut Widya Pratama
2024 - 2024
Mengerjakan proyek pengembangan game (Java, Python, C++). Menerapkan konsep UI/UX dalam desain game. Menyelesaikan proyek lebih cepat dari target dengan tambahan fitur.
Magang IT & Admin
Platinum Media
2024 - 2024
Mendesain prompt AI yang meningkatkan akurasi output hingga 30%. Mendukung solusi teknis sesuai kebutuhan klien, dari perencanaan hingga eksekusi. Mendapat apresiasi atas dokumentasi dan problem solving.
Customer Service (Freelance)
PT Cerah Pedia SMM
2023 - 2024
Menangani 100+ keluhan pelanggan per bulan dengan tingkat kepuasan >90%. Mempercepat penyelesaian kasus hingga 25% melalui dokumentasi digital. Menyusun dan mengimplementasikan FAQ mandiri untuk mengurangi beban tim. Memberikan masukan UX/UI yang langsung diadopsi pada pembaruan aplikasi.

Skills

admin
customer-support
discord
ecommerce
python
english