miahelena1

Conduct research to find the right learning materials to improve learning outcomes. Responsible for creating scripts and quizzes for learning videos. Creating and revising quizzes, scoring guides, and learning display on the website. Record and edit audio of English texts.

Responsible to provide support to tutors by creating and revising IELTS modules, textbooks, and learning materials. Apply primary research in order to find appropriate learning materials to improve the learning outcomes based on related curriculum.

Reply and resolve all customer conversations, with duties signing up new customers, retrieving customer data, and presenting relevant product information. Handle customer complaints and provide appropriate solutions/alternatives. Received an average 90% customer satisfaction rating to date. Trained two new interns in how to use channels, entering customer data, and organizing customer logs. Achievement (2022): Monthly Scorecard and Progress Arkademi: Top Player of The Month.