micah
Customer Support
Experienced Virtual Assistant, Customer Service Provider, and Administrative Secretary with a strong background in delivering exceptional customer support and building client relationships. Adept at managing customer inquiries, resolving issues, and providing personalized assistance to ensure client satisfaction. Proficient in handling administrative tasks while maintaining a customer-first approach. Passionate about creating seamless customer experiences and improving operational efficiency.
Experience: 4 years
Yearly salary: $40,000
Hourly rate: $100
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer Support Specialist
Amazon Customer Service Center 2024 - 2024
Provided exceptional customer service via email, phone, and live chat, resolving 100+ tickets daily with a 97% satisfaction rate. Assisted with order issues, refunds, and product recommendations while adhering to company policies. Developed training resources that increased team efficiency by 25% and provided feedback for system improvements.
Community manager
Smc Dao 2023 - 2024
Manage and expand the SMC DAO community across social platforms and the SMC app. Facilitate discussions, address member inquiries, and ensure active participation. Organize virtual events, webinars, and engagement activities.
Skills
admin
virtual assistant
community-manager
english