mikey6892

installed, configured, and maintained lan, wan, and internet systems, ensuring optimal network performance. provided end-to-end technical assistance and support to end-users - across linux and mac laptops and desktops, including configuration and troubleshooting. spearheaded the implementation of a 4g last-mile solution, expanding internet access to rural communities. proactively identified and resolved network faults to minimize downtime and ensure uninterrupted service. managed data backups and disaster recovery operations, prioritizing business continuity. managed network servers including monitoring tools, email server, company website, among others. implemented robust network security measures to safeguard against data breaches and cyber threats.

troubleshot and resolved complex network issues, optimizing network efficiency and reliability. provisioned customer services, including ip assignment and network configuration, ensuring seamless connectivity. utilized erp systems to manage client information and streamline business operations. maintained network uptime of 99% through proactive monitoring and maintenance. compiled and updated reports of faults attended on daily, weekly and monthly basis to ensure performance contract targets were met. manage support tickets from creation to resolution.