mikey6892

Network Support Engineer

Dedicated and organized ICT professional with a proven track record in network administration and
customer service. Seeking to leverage technical expertise and problem-solving skills as a middle level ICT
Network Support Engineer. Excited to contribute to a remote-first environment by providing
comprehensive technical assistance and fostering strong user relationships.


Experience: 7 years

Yearly salary: $40,000

Hourly rate: $40

Nationality: 🇰🇪 Kenya

Residency: 🇰🇪 Kenya


Experience

network administrator
oriolec africa limited
2019 - 2022
installed, configured, and maintained lan, wan, and internet systems, ensuring optimal network performance. provided end-to-end technical assistance and support to end-users - across linux and mac laptops and desktops, including configuration and troubleshooting. spearheaded the implementation of a 4g last-mile solution, expanding internet access to rural communities. proactively identified and resolved network faults to minimize downtime and ensure uninterrupted service. managed data backups and disaster recovery operations, prioritizing business continuity. managed network servers including monitoring tools, email server, company website, among others. implemented robust network security measures to safeguard against data breaches and cyber threats.
network support engineer
jamii telecom limited
2016 - 2019
troubleshot and resolved complex network issues, optimizing network efficiency and reliability. provisioned customer services, including ip assignment and network configuration, ensuring seamless connectivity. utilized erp systems to manage client information and streamline business operations. maintained network uptime of 99% through proactive monitoring and maintenance. compiled and updated reports of faults attended on daily, weekly and monthly basis to ensure performance contract targets were met. manage support tickets from creation to resolution.

Skills

aws
cloud
customer-support
data-entry
network-engineer
project-manager
python
english