miller

Manage digital communications across Discord and Telegram for a 100,000+ member public-facing community, including announcements, ecosystem updates, governance communications, and event promotions. Monitor engagement, sentiment, moderation issues, and communication trends, producing regular analytics reports on retention, activity, engagement quality, and community health. Coordinate with senior stakeholders, partners, and internal teams to ensure public messaging is accurate, timely, brand-aligned, and appropriate for high-visibility communication channels. Support crisis-sensitive communication needs, including scam prevention, impersonation concerns, security escalations, moderation issues, and fast-moving public updates.

Led social media strategy and content execution for Rumi Labs, supporting product updates, launches, and technical storytelling across public-facing channels. Created high-signal content around AI, product capabilities, and ecosystem updates while translating complex technical information into clear, engaging messaging. Managed daily posting, replies, sentiment tracking, and real-time updates, working closely with product and engineering teams to keep messaging accurate, timely, and aligned with the company’s positioning.

Lead social media, community, and digital communications strategy for multiple client accounts, including content calendars, public updates, campaign messaging, and platform-specific copy. Create and coordinate digital content across X, Instagram, Discord, Telegram, LinkedIn, and client-owned channels, maintaining brand voice and message consistency across each account. Support visual storytelling through graphics, short-form video concepts, event recaps, social templates, live coverage, and content direction. Work directly with founders, senior leaders, clients, and internal teams while managing multiple priorities, deadlines, reports, and communication workflows.

Support pre-event, live-event, and post-event digital communications for ETHDenver’s 2025 and 2026 conferences across Discord, Telegram, and social channels. Publish attendee updates, schedule reminders, livestream information, announcements, support messaging, and real-time event communications during high-volume periods. Coordinate with event stakeholders and internal teams to keep public-facing information clear, accurate, timely, and aligned with event branding.

Led community, content, and engagement support across multiple Web3 projects including Pryzm, Angel Twin, Lift, Hibachi XYZ, SCOR, Propy, iX Labs, Midnight Evergreen, Auto Legends, Probably Nothing NFT, The Walking Dead NFT, and Dopam1ne. Built Discord and Telegram structures, managed onboarding flows, wrote announcements and educational content, supported moderator teams, handled community escalations, and helped maintain active, organized communities across different project stages. Also supported social content, campaign messaging, live-event updates, and community activations aligned with each project’s brand voice.

Support online communications, community management, partner messaging, and public-facing updates across digital community channels. Write announcements, campaign messaging, community updates, partner communications, and engagement content for founders, partners, and online audiences. Manage questions, concerns, support requests, and escalation situations while maintaining clear, professional, and brand-consistent communication.