minhkhoaheaven
Competitor Analysis & Market Research
I am eager to launch my career in the financial business sector, where I can apply my academic knowledge, hone my communication and negotiation skills, and gain valuable practical experience. My goal is to quickly adapt to a professional environment, excel in meeting assigned targets, and progressively develop into an elite expert in the field.
Experience: 2 years
Yearly salary: $40,000
Hourly rate: $20
Nationality: 🇻🇳 Vietnam
Residency: 🇻🇳 Vietnam
Experience
Customer Care Advisor
CONCENTRIX 2025 - 2026
•Processed customer requests through Global Distribution Systems (GDS) including Sabre, Amadeus, Travelfusion, etc. •Handled an average of 30-40 system requests per day. •Consistently achieved a CSAT (Customer Satisfaction Score) above 90% throughout the employment period. •Recognized as Top Performer from January to March 2026.
Operations Specialist
MEXC 2024 - 2025
•Monitor competitor events (Binance, OKX, BingX, Bybit, etc.) and user feedback across socials (Facebook, X, YouTube, TikTok, Telegram, etc.) to support community development. •Run promotional campaigns (Events, Minigames, Talkshows) to drive traction and user participation in platform initiatives (Airdrop, 0 Fee, L2E). •Expand brand visibility to a wider audience via social media and community channels (Facebook, X, Discord, Medium, Telegram). •Moderate and support users, addressing inquiries about platform services.
Internship
Military Commercial Joint Stock Bank 2024 - 2024
Assisted clients with opening personal accounts, tracking applications, and managing related onboarding processes. Advised customers on banking products and services, including accounts, credit, and payment solutions. Provided customer care, monitored application status, and maintained initial client relationships.
Skills
affiliate
communication
full-time
trader
community-manager
english