mishra

I’m a System Engineer with 3.6 years of experience supporting global clients in hybrid and remote environments. Currently working at Wipro for PwC, I specialize in technical troubleshooting, ticket management (ServiceNow, BMC Remedy), and user support across Windows, macOS, Office 365, and enterprise tools. I’m skilled in Active Directory, Okta, Intune, and JAMF, and known for delivering high customer satisfaction through clear communication and efficient problem-solving. I’m seeking a role in a reputable company where I can apply my ITIL-based support experience, adaptability to rotational shifts, and passion for continuous learning to contribute to a high-performing service desk team.