misseymary
Customer Support Representative
Experience: 3 years
Yearly salary: $30,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Crypto Analyst and Content moderator
1ATH Studio 2023 - 2024
Conducted comprehensive market analysis and research on various cryptocurrencies to identify trends, patterns, and investment opportunities, enabling informed decision-making and strategic investment planning for clients and stakeholders. Utilized technical analysis tools and methodologies, such as chart patterns, candlestick formations, and trend indicators, to analyze price movements and forecast future price directions of cryptocurrencies, contributing to the development of effective trading strategies and risk management approaches. Moderated user-generated content on online platforms, including social media channels and community websites, to ensure compliance with community guidelines, terms of service & regulatory requirements.
Community Moderator
Kickflip NFT 2022 - 2022
Spearheaded discussions within the crypto community, ensuring active participation and fostering a vibrant and inclusive environment for members to exchange ideas, share insights, and ask questions. Implemented community guidelines to maintain decorum and civility within the group, swiftly addressing any instances of harassment or spam to uphold a positive user experience. Offered timely assistance to community members by responding promptly to inquiries, troubleshooting technical issues, and providing accurate information about crypto-related topics, platforms, and services. Contributed to the achievement of community goals, such as increasing user engagement metrics, expanding membership numbers and enhancing overall satisfaction levels among community members.
Alpha Caller
Ironside Academy 2022 - 2024
Initiate calls to potential investors introducing them to our crypto products and investment opportunities. Establish rapport with clients, fostering trust and confidence in our company and its offerings through clear and persuasive communication. Educate investors about the features and benefits of our crypto products, addressing any questions or concerns they may have with detailed and accurate information. Maintain accurate records of all interactions with clients, including notes on their preferences, concerns, and investment status, using our Customer Relationship Management (CRM) system.
Data Entry Assistant
Hurilla Nit 2021 - 2022
Maintained a high level of accuracy and precision in data entry tasks by carefully reviewing and verifying information entered into spreadsheets minimizing errors and ensuring data integrity. Handled large volumes of data entry tasks and organizing data records, files, and documents, ensuring completeness, consistency, and accessibility of information for analysis and reporting purposes. Generated reports, summaries, and documentation based on entered data, synthesizing information from multiple sources and presenting findings in clear, concise formats for internal use or client delivery.
Customer Service Representative
100 Percent Perfume 2018 - 2020
Provided exceptional customer service by greeting customers, addressing their inquiries and concerns promptly, and offering personalized assistance to enhance their shopping experience, resulting in high levels of customer satisfaction and repeat business. Demonstrated in-depth knowledge of perfumes, including fragrance notes, brands, and product offerings, enabling me to make informed recommendations based on customers' preferences and needs, leading to increased sales and upselling opportunities. Resolved customer complaints, issues, and disputes effectively and professionally, employing active listening and problem-solving skills to address concerns and find satisfactory resolutions, maintaining positive relationships with customers and fostering loyalty to the brand.
Skills
blockchain
data-entry
defi
meme
moderator
customer-support
english