Web3 Enthusiast | Community Builder | Detail-Oriented
I bring 5 years of experience in customer service (chat, email, calls) from my international BPO background to the exciting world of Web3. Additionally, I'm a passionate community manager with 2 years of experience leading a successful Discord server as an Executive Administrator and co-founder.
Highly detail-oriented and diligent, I'm a quick learner with a strong foundation in forensic science and a background in food service excellence.
Outside of work, I thrive in immersive online worlds through story-driven video games. Independent and resourceful, I've supported myself and my mother since graduating high school.
Looking to leverage my skills and enthusiasm to contribute to a thriving Web3 community.
Experience: 4 years
Yearly salary: $100,000
Hourly rate: $50
Nationality: 🇵🇠Philippines
Residency: 🇵🇠Philippines
Experience
sales and service representative
concentrix 2021 - 2021
Telco - Voice - International Answer incoming calls from customers promptly and professionally. Listen attentively to customer concerns and issues. Provide accurate and empathetic responses to customer inquiries. Resolve customer complaints and issues efficiently. Escalate complex or unresolved issues to appropriate departments or supervisors. Follow up on customer interactions to ensure satisfaction. Maintain detailed records of customer interactions and transactions. Adhere to company policies and procedures regarding customer service. Upsell or cross-sell products or services when appropriate. Maintain a positive and patient demeanor, even in challenging situations.
Administrator
FireFlyMC 2020 - 2023
Server Management: Create and manage Discord servers according to community needs. Set up server channels, categories, and permissions effectively. Monitor server activity and enforce server rules and guidelines. User Management: Welcome new users and provide them with server information. Assist users with Discord features and troubleshooting. Handle user complaints, conflicts, and disciplinary actions as needed. Ban or mute users who violate server rules or Discord Terms of Service. Content Moderation: Monitor chat and content channels for inappropriate or offensive content. Remove or edit messages, images, or links that violate server rules. Manage automated moderation bots and configure moderation settings. Event Coordination: Organize and host events, contests, or community activities within Discord. Schedule and announce events, manage RSVPs, and ensure smooth event execution. Server Customization: Customize server settings, roles, and permissions to meet community needs. Set up and manage bots, integrations, and custom commands. Design and update server emotes, banners, and other visual elements. Technical Support: Assist users with technical issues related to Discord or server settings. Troubleshoot audio, video, and connection problems during voice chats. Collaborate with Discord support or developers for advanced technical issues. Community Engagement: Foster a positive and inclusive community atmosphere. Encourage discussions, interactions, and collaborations among members. Engage with community feedback and suggestions for server improvements. Data Security and Privacy: Protect server data and user privacy in accordance with Discord's policies. Educate users on safe online practices and potential security risks. Handle data breach incidents or privacy concerns promptly and responsibly.
customer service representative
startek 2019 - 2020
online retail account - voice - international Answer incoming calls promptly and professionally from customers. Listen attentively to understand and address customer concerns. Provide accurate and empathetic responses to customer inquiries. Resolve customer issues efficiently and effectively. Escalate complex or unresolved issues to appropriate departments or supervisors. Follow up with customers to ensure their satisfaction. Maintain detailed records of customer interactions and transactions. Adhere to company policies and procedures related to customer service. Recommend additional products or services as appropriate. Maintain a positive and patient attitude, especially in challenging situations.
service crew - dining & smart(parties)
generation one resource cooperative 2019 - 2019
Party Host - Party Organizer - Dining Crew - Mascot Jollibee Service/Dining Crew: Greet customers warmly and assist them with their orders. Take accurate food and beverage orders using the POS system. Prepare and serve food and beverages according to Jollibee's standards. Ensure cleanliness and sanitation of the dining area, kitchen, and restrooms. Maintain stock levels and replenish items as needed. Handle customer inquiries, complaints, and concerns professionally. Follow food safety and hygiene procedures at all times. Collaborate with team members to ensure efficient service and customer satisfaction. Uphold Jollibee's brand image by delivering friendly and efficient service. Jollibee Party Organizer and Host: Coordinate and host children's parties according to Jollibee's party packages. Engage and entertain children and their guests during the party. Facilitate games, activities, and performances as per the party program. Ensure that the party area is set up and decorated appropriately. Serve food and beverages to party guests in a timely manner. Address any special requests or concerns from the party host and guests. Maintain a lively and enjoyable atmosphere throughout the party. Assist in cleanup and resetting the party area after the event. Uphold Jollibee's reputation for providing memorable and fun-filled parties.
Skills
c-plus-plus
chatbot
design
graphic-designer
moderator
social-media
customer-support