mkarami

Cross-Functional Triage: Acted as the primary operational bridge between enterprise clients and the engineering team, translating complex user friction into actionable technical bug reports to optimize platform capabilities. Agile Workflow Integration: Participated directly in Product Owner (PO) sessions to align, prioritize, and clear technical support backlogs based on operational urgency and system constraints. Requirements Clarification: Leveraged functional wireframing (Figma) and initial documentation to map user issues, providing clear visual and textual requirements for the development team. Technical Onboarding & Enablement: Designed and executed technical onboarding pipelines for internal hires and conducted targeted system walkthroughs for high-value B2B clients. Support Infrastructure & Automation: Stepped up as interim team lead during organizational transitions; built comprehensive FAQ databases and knowledge-base wikis to scale user self-service and reduce inbound ticket volume. International Technical Demos: Handled technical product presentations and live consulting for enterprise stakeholders at international trade exhibitions, including major events in Dubai and Tehran.

Cross-Disciplinary Localization: Translated and localized complex academic and technical research papers across Computer Science, Information Management, and Behavioral Psychology, ensuring precise scientific terminology and conceptual accuracy. SEO Content Curation: Researched and authored targeted digital content within tech, health, and digital media niches, implementing functional SEO best practices to scale reader engagement. Linguistic & Adaptive Writing: Collaborated on long-form literary translation projects, adapting cultural nuances and maintaining author tone for specialized publications. Communications Coaching: Delivered structured English language training up to B2 proficiency levels, focusing heavily on conversational fluency, text comprehension, and professional communication workflows. Skills Language English : C1 Profile Summary Work Experience Technical Support Specialist & Product Liaison Remote Localization & Technical Content Contractor